Customer service officer
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Job Description
As a Customer Service Representative, you will be responsible for delivering top-notch customer service
and support to our valued clients. Your role will encompass a wide range of responsibilities, including
but not limited to:
KEY RESPONSIBILITIES:
1. Customer Support: Provide prompt, friendly, and knowledgeable assistance to customers via various
communication channels, including phone, email, and chat.
2. Issue Resolution: Address and resolve customer inquiries, complaints, and concerns in a timely and
effective manner, ensuring customer satisfaction.
3. Product Knowledge: Develop a deep understanding of our products and services to provide accurate
information and guidance to customers.
4. Order Processing: Assist customers with order placement, tracking, and processing, ensuring
accuracy and efficiency.
5. Technical Assistance: Offer basic technical support and troubleshooting assistance for customers
experiencing product-related issues.
6. Documentation: Maintain accurate and organized records of customer interactions, transactions,
and inquiries using our CRM system.
7. Cross-functional Collaboration: Collaborate with other departments, such as sales, marketing, and
logistics, to ensure a seamless customer experience.
8. Feedback Handling: Gather and relay customer feedback and insights to the appropriate teams to
improve products and services.
9. Customer Education: Educate customers about our products, services, and promotions to enhance
their overall experience.
10. Compliance: Adhere to company policies, procedures, and compliance standards at all times
Job Details
Sales/Marketing/Business Development.
Entry
N/A
Full-time
Mechanical Engineer
Bachelor of Science (B.S.)
1
2 Year
Monthly Pay Period
No
Company Overview
Tempkers
Location Information not available.
24 Opened Jobs
-Tempkers Ltd is an HR and Business Solutions provider. Incorporated in 2017, Tempkers derives its uniqueness from its team of skillful and well-versed HR professionals with cutting edge industry leading solutions and HR service delivery techniques drawn form our wealth of our experience and familiarity with running and managing several businesses across Africa.
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