DUTIES/RESPONSIBILITIES

• Respond to Messages immediately on our platforms at all times
• Market the company’s products in a professional and convincing way when communicating with customers
• Entertain enquiries and complaints from customers
• Regularly address customers’ complaints to the appropriate quarters and ensure timely solutions are generated
• Provide daily reports to the appropriate quarters

SKILLS/REQUIREMENTS

• Adequate understanding of all our products and services (visitwww.mapiatea.com for more information)
• At least 1 year of proven experience as a social media correspondent
• Customer Relationship & Management
• Proficiency on the features of popular social media handles. (Instagram, Twitter and LinkedIn)
• Top Notch Persuasive Marketing skills
• Willingness and readiness to swiftly respond to messages 24/7
• Conflict Resolution Skills
• Ability to multi-task effectively
• Proactiveness and Ability to take initiative
• Ability to work under minimal or no supervision