Our client, a skin care brand in Abuja is hiring

* Manage large amounts of inbound and outbound calls in a timely manner

* Follow communication “scripts” when handling different topics

* Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

* Seize opportunities to upsell other skincare products when they arise

* Build sustainable relationships and engage customers by taking the extra mile.

*  Keep records of all conversations in our call center database in a comprehensible way

*Frequently attend educational seminars to improve knowledge and performance level.

* Meet personal/team qualitative and quantitative targets