Our client, a skin care brand in Abuja is hiring
* Manage large amounts of inbound and outbound calls in a timely manner
* Follow communication “scripts” when handling different topics
* Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
* Seize opportunities to upsell other skincare products when they arise
* Build sustainable relationships and engage customers by taking the extra mile.
* Keep records of all conversations in our call center database in a comprehensible way
*Frequently attend educational seminars to improve knowledge and performance level.
* Meet personal/team qualitative and quantitative targets